Frequently Asked Questions

Do your staff work alone or in teams and how does this affect the hours of work?

Most of the time our staff work in teams of two or more according to the size of your property and the number of hours allocated for your clean.

For example:-
3 hour cleaning service = 2 staff working in your home for 1.5 hours
or 15 hour cleaning service = 3 staff working in your home for 5 hours

How do I know how many hours I need?

We will come and visit you first, under no obligation, to give a free estimate of how many hours we would recommend for either a one-off or a regular clean.
click here to get an estimate

Will I get the same staff each visit?

As far as possible, yes.
Our feedback from our customers over the years is that they like continuity of
staff, so we do try to keep the same cleaners visiting your home each time, however we can always provide efficient back-up in the event of illness or holidays.

Do I have the flexibility to increase the hours if necessary?

Yes, if you contact the office this can be arranged.

Do you provide supervision?

Yes, all one-off cleans are overseen by our manager or supervisor, we also have a spot check system in place for all regular cleans.

How much notice is required should I need to cancel?

We ask for 2 working days notice for cancellation of a scheduled clean to give us time to allocate alternative work to our employees.
In the case of a permanent cancellation of a regular service we require 28 days notice.

How soon can you start?

Our services can normally commence within 2 - 3 weeks of your initial enquiry, however our ironing service can start immediately.

How do I pay?

We invoice every 4 weeks and payment can be by cheque, bacs, or telephone banking. For one-off cleans we do require payment on completion.

What is the next stage?

Please complete the form on the 'contact us' page or phone us directly on 01242 257219.